Barbara Novotna is our Senior Patient Advisor based at our Harley Street clinic in central London.
Barbara first joined the hair transplant industry back in 2014 and has worked very closely with hair transplant surgeons, trichologists and SMP technicians in the UK and Europe.
She enjoys assisting patients throughout their hair restoration journey, from their initial enquiry, through to their procedure and beyond with their aftercare service. She is never too busy to stop and take time to answer any questions our clients may have about their treatment at any stage of their hair restoration journey.
She holds a Master’s Degree in Philology and a BA in Business Administration. Her previous work experience as an Executive assistant in Corporate Finance and Clinic Manager for a hair restoration franchise in Central Europe established considerable managerial, customer care and organisational skills which now benefit all our patients at Westminster Medical Group. Barbara is also enrolled with the Institute of Trichologists studying trichology and hair sciences. Barbara recently attended the World Trichology Congress in Orlando, Florida discussing the latest advancements in trichology and non surgical hair restoration treatments.
Drawing on 18 years of experience in administration and customer care, she ensures paperwork, appointments and all administrative aspects relating to each client are completed in a timely manner.
Barbara also works closely with Dr. Sebastian to guarantee our services are safe, effective, caring, responsive and well-led to ensure compliance with CQC standards. In addition to being our patient coordinator, Barbara is an authorised Legal Translator & Interpreter allowing her to provide all the information necessary in each patient’s native language. This provides our international clients with full understanding about their treatment so they feel at ease throughout the process.
Barbara has successfully completed her training and certification in Safeguarding Adults, Infection Control, Fire Safety, Equality and Diversity & Information Governance.
Barbara is a key member of the Westminster Medical Group team, with strong ethics in patient care and providing distinguished hair restoration services.
30 years of experience and expertise in hair restorative surgery and medical hair loss treatments.
Highly skilled hair restoration specialists registered with the GMC, ISHRS, BAHRS, IAHRS and WFI.
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